FAQ
MY ACCOUNT
How do I create an account?
What benefits do I get by registering with PrintStop?
Do I get any discount or special vouchers when I sign up?
What all information can I get in my account?Do I get to see my past orders?
What if I forget my login credentials? Is it possible to retrieve them?
Is my account and transaction secure?
MY ORDERS
How do I place an order online?
Do you provide design services as well?
How do I search for a particular product?
What is processing time vs shipping time?
How do I get the status of my order?
What if I am getting an error on the payment gateway page?
How do you ensure my payment / credit card information is secure?
ARTWORK AND DESIGN RELATED QUERIES:
In what format can we upload artworks?
What are cut marks, bleeds and safe margin?
What is resolution and what should be the resolution of my artwork?
What if my artwork has an issue?
Do you have custom design services?
What do I do if I do not have an artwork?
What do I do if I have an artwork but want to make changes in it?
Pricing, Shipping & Refunds
Where do I get the pricing information of any product?
What are the taxes applicable?
Where all do you ship?
Can I get the tracking number of my order?
Which are the different modes of shipping and what do they mean?
What is your refund policy if my order is delayed and damaged orders?
PAYMENTS
What are the modes of payment?
ONLINE PRINT SOLUTIONS:
What is PrintSmart?
Why should I get PrintSmart enabled?
What is PrintSmart PRO?
GST
Is it compulsory to provide GST details?
How do I add my GSTIN details?
What all GST taxes are applicable on my order?
What are PrintStop's GST details?